Support / FAQ
FAQ
Can't find what you need? Contact our support team.
Draft copy · to be reviewed by a qualified legal adviser before launch
Why can't I check out yet?
You can build your cart now. Secure checkout opens after we finish reviewing each product's regulatory status and documentation.
How do multi-vial savings work?
Buy 2+ vials of the same product and strength and save 15% on each; buy 3+ and save 25% on each. Applied automatically.
How much is shipping?
Nothing. Express shipping is free on every order (minimum order A$500).
Where do I find a product's documentation?
Each product page will have a documentation section with any certificates and batch information we hold.
Can you advise me on how to use a product?
No. We don't provide dosing or medical advice. Please speak to a qualified healthcare professional.
Do you ship internationally?
Not yet. See our international shipping page for how destinations are reviewed.